eCRM / mCRM

eCRM eCRM / mCRM

Ascedia’s Electronic Customer Relationship Management (eCRM) system aligns your company’s offline and online marketing strategies by bringing your data together. Ascedia’s eCRM system provides insight into customer data, targeted communication to existing and prospective customers, and growth opportuntities. It provides centralized management tools for engaging your customers, a repository for customer information and feedback, and an overall streamlined sales, communication, and support process.

Ascedia offers ongoing support to manage customer data, create and manage campaigns, and make recommendations to help you grow your business. Our eCRM offering is a state-of-the-art relationship management system powered by Ascedia’s unmatched customer service and support.

eCRM features:

  • Campaign Management
    • Develop targeted offers via appropriate channels
    • Direct to email deployment
    • Email click and open rate tracking
    • ROI tracking
    • Triggered messaging transactions
  • Data Management
    • Mass or granular record customization
    • Self-cleansing lists
    • Data export and multiple source import
  • Data Mining & Analytics
    • Track customer profiles, history, interests, browsing habits, contact points, spending patterns, and shopping habits
    • Safety and privacy
    • Custom and reusable customer lists
  • Customer Support & Call Center Integration
    • Order fullfillment
    • Address verfication
    • Customer record history